Checklist of the quality of customer service in a beauty salon. Administrator

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Checklist of the quality of customer service in a beauty salon. Administrator

Checklist of the quality of customer service in a beauty salon. Administrator. Checklist for checking the quality of customer service by an administrator in a beauty salon by categories: general provisions, registering a client for a procedure, accompanying a client, registering for those

Items

A task:

Welcomes every client entering the salon

Report type:

Report without materials

Execution frequency:

Daily

A task:

Behaves in a friendly and welcoming manner at every contact with clients

Report type:

Report without materials

Execution frequency:

Daily

A task:

Never expresses dissatisfaction

Report type:

Report without materials

Execution frequency:

Daily

A task:

If the client is dissatisfied with the result of the procedure in a friendly manner, he tries to resolve the conflict

Report type:

Report without materials

Execution frequency:

Daily

A task:

Looks neat

Report type:

Report without materials

Execution frequency:

Daily

A task:

Doesn't chew gum in the workplace

Report type:

Report without materials

Execution frequency:

Daily

A task:

Does not speak on a personal phone during working hours

Report type:

Report without materials

Execution frequency:

Daily

A task:

If there is a queue, invites waiting customers to sit in the waiting area.

Report type:

Report without materials

Execution frequency:

Daily

A task:

Thanks the client for waiting and invites him to come to the reception

Report type:

Report without materials

Execution frequency:

Daily

A task:

Welcomes the customer

Report type:

Report without materials

Execution frequency:

Daily

A task:

Identifies his needs

Report type:

Report without materials

Execution frequency:

Daily

A task:

Offers treatments according to client's request

Report type:

Report without materials

Execution frequency:

Daily

A task:

Offers additional treatments in an unobtrusive manner

Report type:

Report without materials

Execution frequency:

Daily

A task:

Fixes the recording time in the journal and announces it to the client

Report type:

Report without materials

Execution frequency:

Daily

A task:

Selects the optimal time for the procedure for the client

Report type:

Report without materials

Execution frequency:

Daily

A task:

Tells about current special offers

Report type:

Report without materials

Execution frequency:

Daily

A task:

Offers the client to get acquainted with the cosmetic products presented in the display case

Report type:

Report without materials

Execution frequency:

Daily

A task:

Consults the client on the presented cosmetic products

Report type:

Report without materials

Execution frequency:

Daily

A task:

If necessary, helps the client to choose cosmetic products

Report type:

Report without materials

Execution frequency:

Daily

A task:

When buying cosmetic products, he announces the cost, asks how the payment will be made, issues change and a receipt. thanks for your purchase

Report type:

Report without materials

Execution frequency:

Daily

A task:

He says goodbye to the client, wishes all the best

Report type:

Report without materials

Execution frequency:

Daily

A task:

Welcomes the client who came to the procedure

Report type:

Report without materials

Execution frequency:

Daily

A task:

Sounds recording time, master's name and procedure

Report type:

Report without materials

Execution frequency:

Daily

A task:

Accompanies the client on the way to the master

Report type:

Report without materials

Execution frequency:

Daily

A task:

Tells the wizard which procedure the client is assigned to

Report type:

Report without materials

Execution frequency:

Daily

A task:

Invites the client to sit in a chair

Report type:

Report without materials

Execution frequency:

Daily

A task:

Offers the client a drink of choice

Report type:

Report without materials

Execution frequency:

Daily

A task:

Wants to have a good time and leaves

Report type:

Report without materials

Execution frequency:

Daily

A task:

During the procedure, he approaches the client in order to find out if everything is in order and offer a drink

Report type:

Report without materials

Execution frequency:

Daily

A task:

Upon completion of the procedure, he announces the price, asks how the payment will be made

Report type:

Report without materials

Execution frequency:

Daily

A task:

Makes payment, issues change and check to the client

Report type:

Report without materials

Execution frequency:

Daily

A task:

Thanks the client for visiting the salon

Report type:

Report without materials

Execution frequency:

Daily

A task:

Say goodbye, inviting the client to come again

Report type:

Report without materials

Execution frequency:

Daily

A task:

Greets

Report type:

Report without materials

Execution frequency:

Daily

A task:

It appears

Report type:

Report without materials

Execution frequency:

Daily

A task:

Asks how he can help

Report type:

Report without materials

Execution frequency:

Daily

A task:

Listens to the client and identifies his needs

Report type:

Report without materials

Execution frequency:

Daily

A task:

Offers procedures that meet the client's request and selects the optimal time for the procedure for the client

Report type:

Report without materials

Execution frequency:

Daily

A task:

Announces the recording time to the client and records it in the log

Report type:

Report without materials

Execution frequency:

Daily

A task:

Clarifies the client's name and phone number, records in the journal

Report type:

Report without materials

Execution frequency:

Daily

A task:

Forgives, wishes all the best

Report type:

Report without materials

Execution frequency:

Daily