Checklist of the quality of customer service in a beauty salon. Administrator
Checklist of the quality of customer service in a beauty salon. Administrator
Checklist of the quality of customer service in a beauty salon. Administrator. Checklist for checking the quality of customer service by an administrator in a beauty salon by categories: general provisions, registering a client for a procedure, accompanying a client, registering for those
Items
A task:
Welcomes every client entering the salonReport type:
Report without materialsExecution frequency:
DailyA task:
Behaves in a friendly and welcoming manner at every contact with clientsReport type:
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DailyA task:
Never expresses dissatisfactionReport type:
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DailyA task:
If the client is dissatisfied with the result of the procedure in a friendly manner, he tries to resolve the conflictReport type:
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DailyA task:
Looks neatReport type:
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DailyA task:
Doesn't chew gum in the workplaceReport type:
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DailyA task:
Does not speak on a personal phone during working hoursReport type:
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DailyA task:
If there is a queue, invites waiting customers to sit in the waiting area.Report type:
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DailyA task:
Thanks the client for waiting and invites him to come to the receptionReport type:
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DailyA task:
Welcomes the customerReport type:
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DailyA task:
Identifies his needsReport type:
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DailyA task:
Offers treatments according to client's requestReport type:
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DailyA task:
Offers additional treatments in an unobtrusive mannerReport type:
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DailyA task:
Fixes the recording time in the journal and announces it to the clientReport type:
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DailyA task:
Selects the optimal time for the procedure for the clientReport type:
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DailyA task:
Tells about current special offersReport type:
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DailyA task:
Offers the client to get acquainted with the cosmetic products presented in the display caseReport type:
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DailyA task:
Consults the client on the presented cosmetic productsReport type:
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DailyA task:
If necessary, helps the client to choose cosmetic productsReport type:
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DailyA task:
When buying cosmetic products, he announces the cost, asks how the payment will be made, issues change and a receipt. thanks for your purchaseReport type:
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DailyA task:
He says goodbye to the client, wishes all the bestReport type:
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DailyA task:
Welcomes the client who came to the procedureReport type:
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DailyA task:
Sounds recording time, master's name and procedureReport type:
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DailyA task:
Accompanies the client on the way to the masterReport type:
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DailyA task:
Tells the wizard which procedure the client is assigned toReport type:
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DailyA task:
Invites the client to sit in a chairReport type:
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DailyA task:
Offers the client a drink of choiceReport type:
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DailyA task:
Wants to have a good time and leavesReport type:
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DailyA task:
During the procedure, he approaches the client in order to find out if everything is in order and offer a drinkReport type:
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DailyA task:
Upon completion of the procedure, he announces the price, asks how the payment will be madeReport type:
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DailyA task:
Makes payment, issues change and check to the clientReport type:
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DailyA task:
Thanks the client for visiting the salonReport type:
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DailyA task:
Say goodbye, inviting the client to come againReport type:
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DailyA task:
GreetsReport type:
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DailyA task:
It appearsReport type:
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DailyA task:
Asks how he can helpReport type:
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DailyA task:
Listens to the client and identifies his needsReport type:
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DailyA task:
Offers procedures that meet the client's request and selects the optimal time for the procedure for the clientReport type:
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DailyA task:
Announces the recording time to the client and records it in the logReport type:
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DailyA task:
Clarifies the client's name and phone number, records in the journalReport type:
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DailyA task:
Forgives, wishes all the bestReport type:
Report without materialsExecution frequency:
Daily
