Shop manager commissioning checklist
Shop manager commissioning checklist
A checklist to test the knowledge of a store manager before taking office, which allows you to check: knowledge of the history, advantages, goals and values of the company, knowledge of customer service standards, fundamentals of sales techniques, motivation of the person
Items
A task:
Where and when was the company founded?Report type:
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Who founded the company?Report type:
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What does the company logo represent?Report type:
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Describe the key milestones in the development and formation of the companyReport type:
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What are the largest cities and regions of the company's presenceReport type:
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How many stores are there in the retail chain?Report type:
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What are the strengths of the company, what is the advantage over competitors?Report type:
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What are the global goals for the further development of the company?Report type:
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List the main criteria for service standardsReport type:
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DailyA task:
Describe the scheme of the correct location of sellers in the TKReport type:
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DailyA task:
List the main tasks of the sales floor employeesReport type:
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DailyA task:
What are the established requirements for the uniform of the sales floor personnel?Report type:
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DailyA task:
Provide recommendations for acceptable sellers' looksReport type:
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List the prohibitions and restrictions imposed on the appearance of sellersReport type:
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At what time is it allowed to perform routine maintenance by TK employees?Report type:
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When should a seller be the first to contact a store's customer?Report type:
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How long does it take for a seller to respond to a customer entering the store?Report type:
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DailyA task:
List the main stages of the sales cycleReport type:
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DailyA task:
Briefly describe the objectives and goals of each stage of salesReport type:
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DailyA task:
Which of the stages directly affect the growth of the check amount?Report type:
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Which of the stages directly affect the growth of commodity items in the check?Report type:
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What is the stage of sales that determines the return of the buyer for a new purchase?Report type:
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DailyA task:
What is the minimum number of clothing options to choose from for the buyer?Report type:
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What objections from buyers do sellers most often face?Report type:
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DailyA task:
Basics of merchandisingReport type:
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DailyA task:
List the steps for zoning a retail outletReport type:
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DailyA task:
What are the basic requirements for the basket displayReport type:
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DailyA task:
Which employee is responsible for merchandising?Report type:
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DailyA task:
What is "technical" merchandising? Why is it needed?Report type:
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What is redressing?Report type:
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Which clothing items cannot be exchanged or returned?Report type:
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Does the buyer have the right to make a claim for defective goods that cannot be exchanged or returned?Report type:
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DailyA task:
How long is it allowed by law to exchange or return goods of good quality?Report type:
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Is it allowed to exchange or return goods of inadequate quality in the absence of a sales receipt or cash register receipt?Report type:
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What requirements can (and cannot) make a buyer in case of purchasing goods of inadequate quality?Report type:
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Does the buyer have the right to make claims regarding the quality of the goods after the end of the warranty period? If so, under what conditions?Report type:
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What is the maximum allowable time for the store to respond to a buyer's claim regarding the quality of the goods after the results of an independent examination?Report type:
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DailyA task:
What information must be present on the price tag?Report type:
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What scenarios and ways do you know to increase customer traffic?Report type:
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List the main components of the average checkReport type:
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What are the ways you know to increase the average checkReport type:
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What is a complexity forecast?Report type:
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What is a conversion forecast?Report type:
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How long is the trial period?Report type:
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What is payroll and how to manage it?Report type:
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How is the motivation of store employees built?Report type:
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What does the salary depend on?Report type:
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For an hourly schedule, what will be the monthly production rate?Report type:
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How is the% of sales calculated and what bonus does it refer to?Report type:
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What to do if an employee unmotivatedly requests an increase in salary?Report type:
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DailyA task:
Why do you need a morning team meeting?Report type:
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Describe the main steps for conducting a meetingReport type:
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How much time is allowed for meetings?Report type:
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Where are the meetings held?Report type:
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How should you prepare for your morning meeting?Report type:
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Daily
