Checklist for checking the work of the operator of the dispatch service of the management company
Checklist for checking the work of the operator of the dispatch service of the management company
The checklist consists of 34 points and will allow you to check the work of the operator of the dispatch service by categories: job duties, work with the CRM program, technical characteristics
Items
A task:
Did the operator receive the call within 3-4 rings?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator say hello?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator named the company?Report type:
Report without materialsExecution frequency:
DailyA task:
The operator introduced himself?Report type:
Report without materialsExecution frequency:
DailyA task:
The operator specified how you can contact the client?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator specified the exact address of the client's residence?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator ask clarifying questions?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator clarified the essence of the client's request?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator use active listening techniques?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator suggest possible solutions to the customer's problem?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator correctly announced the company's current tariffs?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator announced the cost of additional services?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator provide complete information on the essence of the appeal?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator announce the order number to the client?Report type:
Report without materialsExecution frequency:
DailyA task:
The operator announced how long will the master arrive at the client?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator explain the sequence of the client's actions following the completion of the application?Report type:
Report without materialsExecution frequency:
DailyA task:
Does the operator have good diction?Report type:
Report without materialsExecution frequency:
DailyA task:
The operator did not use the words parasites?Report type:
Report without materialsExecution frequency:
DailyA task:
Was the operator polite and friendly?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator follow a valid corporate conversation script?Report type:
Report without materialsExecution frequency:
DailyA task:
Rate the quality of serviceReport type:
Report without materialsExecution frequency:
DailyA task:
Did the operator fix the call?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator entered the customer's name?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator entered the customer's contact information?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator entered the essence of the client's request correctly?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator make any special comments on the customer's request?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator assigned a responsible foreman / specialist to the application?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator appointed customer feedback on the results of solving the problem?Report type:
Report without materialsExecution frequency:
DailyA task:
The telephone conversation lastedReport type:
Report without materialsExecution frequency:
DailyA task:
Was the telephone connection satisfactory?Report type:
Report without materialsExecution frequency:
Daily
