Checklist for checking the operator of the call center of the sports center
Checklist for checking the operator of the call center of the sports center
Checklist of the operator of the call center of the car service The checklist consists of 33 points and will allow you to check the work of the operator of the call center by categories: job responsibilities, work with the CRM program, technical characteristics. This checklist of poses
Items
A task:
Did the operator receive the call within 3-4 rings?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator say hello?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator named the company?Report type:
Report without materialsExecution frequency:
DailyA task:
The operator introduced himself?Report type:
Report without materialsExecution frequency:
DailyA task:
The operator specified how you can contact the client?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator clarified the essence of the client's request?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator ask clarifying questions?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator summarize the essence of the appeal?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator correctly voiced the information about the club cards?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator announced the cost of additional services?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator offer help in finding a personal trainer?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator announced information about current promotions?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator specified the location of the client?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator invited the client to a trial lesson?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator signed up the client for a trial lesson?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator provide complete information on the essence of the appeal?Report type:
Report without materialsExecution frequency:
DailyA task:
Does the operator have good diction?Report type:
Report without materialsExecution frequency:
DailyA task:
The operator did not use the words parasites?Report type:
Report without materialsExecution frequency:
DailyA task:
Was the operator polite and friendly?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator use active listening techniques?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator follow a valid corporate conversation script?Report type:
Report without materialsExecution frequency:
DailyA task:
Rate the quality of serviceReport type:
Report without materialsExecution frequency:
DailyA task:
Did the operator fix the call?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator entered the customer's name?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator entered the customer's contact information?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator entered the essence of the client's request correctly?Report type:
Report without materialsExecution frequency:
DailyA task:
Did the operator make any special comments on the customer's request?Report type:
Report without materialsExecution frequency:
DailyA task:
Has the operator assigned customer feedback?Report type:
Report without materialsExecution frequency:
DailyA task:
The telephone conversation lastedReport type:
Report without materialsExecution frequency:
DailyA task:
Was the telephone connection satisfactory?Report type:
Report without materialsExecution frequency:
Daily
