Mystery shopper checklist at the pharmacy
Mystery shopper checklist at the pharmacy
Mystery shopping checklist at the pharmacy. A checklist for checking a pharmacy by a "mystery shopper". Checklist for assessing the quality of the pharmacy and conducting an audit by categories: cleanliness and order, the appearance of employees and the quality of service. This checklist will facilitate
Items
A task:
The surrounding area is cleanReport type:
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DailyA task:
Facade and windows are cleanReport type:
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DailyA task:
The sign is cleanReport type:
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DailyA task:
The floors and walls are cleanReport type:
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DailyA task:
Lighting is correctReport type:
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DailyA task:
The pharmacy has navigationReport type:
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DailyA task:
Shop equipment is cleanReport type:
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DailyA task:
All medicines and other goods have price tagsReport type:
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DailyA task:
There is order in the trading floorReport type:
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DailyA task:
There is order at the checkoutReport type:
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DailyA task:
Dressed in work robesReport type:
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DailyA task:
Bathrobes are cleanReport type:
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DailyA task:
Employees wear name badgesReport type:
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DailyA task:
Clean, closed footwear of employeesReport type:
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DailyA task:
Employees have neat hairstyles and manicuresReport type:
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DailyA task:
When you entered the pharmacy, you were greetedReport type:
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DailyA task:
You were told about ongoing promotions, special offersReport type:
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DailyA task:
You named the drug you are interested in, the employee checked its availability and announced the costReport type:
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DailyA task:
You asked about the side effects of the drug. The employee told you about the side effects of the drugReport type:
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DailyA task:
You asked about contraindications to the use of the drug. The employee voiced contraindications for youReport type:
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DailyA task:
At your request, you were offered a budget alternativeReport type:
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DailyA task:
You asked about a prescription drug. A staff member warned you that this drug is only a prescriptionReport type:
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DailyA task:
You asked about a product with special storage conditions. The employee announced to you the storage conditions of the drugReport type:
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DailyA task:
The employee clarified if you have a discount or social cardReport type:
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DailyA task:
You do not have a discount card. The employee offered to issue it, talked about its advantagesReport type:
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DailyA task:
An employee offered you items for additional salesReport type:
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DailyA task:
An employee offered you a shopping bagReport type:
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DailyA task:
The employee announced the amount of purchases and clarified with you how the payment will be madeReport type:
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DailyA task:
Cash payment. The employee counted the money and announced the amount you handed himReport type:
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DailyA task:
The employee announced the amount of changeReport type:
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DailyA task:
The employee gave you a checkReport type:
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DailyA task:
The employee said goodbye to youReport type:
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DailyA task:
Throughout the entire time, the employee behaved politely and kindlyReport type:
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Daily
