Mystery guest checklist in a restaurant
Mystery guest checklist in a restaurant
Checklist for checking the restaurant by the "secret guest". Checklist for assessing the quality of the restaurant and conducting checks by categories: employees and quality of service, cleanliness and order
Items
A task:
The sign is serviceable, cleanReport type:
Report without materialsExecution frequency:
DailyA task:
The entrance area is cleanReport type:
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DailyA task:
Wall floors and ceilings are clean and in good conditionReport type:
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DailyA task:
Windows and doors are clean and in good conditionReport type:
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DailyA task:
The decor is clean and well maintainedReport type:
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DailyA task:
The furniture is clean and in good conditionReport type:
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DailyA task:
There are enough spices and napkins on the tableReport type:
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DailyA task:
The menu is clean, well maintainedReport type:
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DailyA task:
Crockery and cutlery are clean and in good conditionReport type:
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DailyA task:
Lighting is correctReport type:
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DailyA task:
Comfortable temperatureReport type:
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DailyA task:
Music is on, the volume is comfortableReport type:
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DailyA task:
The restrooms are cleanReport type:
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DailyA task:
There are no unpleasant odors in the restroomsReport type:
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DailyA task:
Plumbing equipment is working properlyReport type:
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DailyA task:
Dispensers full, serviceableReport type:
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DailyA task:
Employees are in the restaurant hallReport type:
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DailyA task:
Doesn't use personal phonesReport type:
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DailyA task:
Don't chew gumReport type:
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DailyA task:
Employees are dressed in uniformReport type:
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DailyA task:
The form is clean, ironedReport type:
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DailyA task:
Hair collected / neatly styledReport type:
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DailyA task:
Everyday manicure and makeup, in soothing colorsReport type:
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DailyA task:
Shoes are clean, closedReport type:
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DailyA task:
Employees wear name badgesReport type:
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DailyA task:
You were greeted at the entranceReport type:
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DailyA task:
Were you shown to the tables or shown where you can sit?Report type:
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DailyA task:
After you sat down at the table, they approached you within three minutesReport type:
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DailyA task:
The waiter greeted you politelyReport type:
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DailyA task:
The waiter neatly placed the open menu in front of youReport type:
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DailyA task:
The waiter clarified whether you are ready to place an order immediatelyReport type:
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DailyA task:
If you are not ready to place an order immediately, the waiter said that he will come up in a couple of minutesReport type:
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DailyA task:
Five minutes later, the waiter came back and asked if you were ready to orderReport type:
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DailyA task:
The waiter presented the dish at your requestReport type:
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DailyA task:
The waiter helped you decide on the order at your requestReport type:
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DailyA task:
The waiter wrote down your orderReport type:
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DailyA task:
The waiter suggested adding syrup or topping to the drinkReport type:
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DailyA task:
The waiter suggested you try dessertReport type:
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DailyA task:
The waiter voiced your orderReport type:
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DailyA task:
The waiter has specified the sequence of serving food and drinks with youReport type:
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DailyA task:
The waiter thanked you for the orderReport type:
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DailyA task:
The waiter placed the order in the correct sequenceReport type:
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DailyA task:
The waiter wished you bon appetitReport type:
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DailyA task:
The waiter takes empty dishes from the table on time and with your permissionReport type:
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DailyA task:
The waiter invited you to repeat the drinkReport type:
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DailyA task:
The waiter quickly responded to your requests to come to the tableReport type:
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DailyA task:
When asking for a payment, the waiter asked you how the payment will be madeReport type:
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DailyA task:
The waiter asked if you liked the food and drinksReport type:
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DailyA task:
The waiter brought you the bill and change on timeReport type:
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DailyA task:
The waiter said goodbye to you and invited you to come againReport type:
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DailyA task:
The waiter was polite and friendly with you throughout the entire timeReport type:
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DailyA task:
The setting is beautiful, neatReport type:
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DailyA task:
The taste of the dishes corresponds to the declared Food is not overcooked / overcooked / undercooked, the temperature is correctReport type:
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DailyA task:
The taste of the drinks corresponds to the declared. Drinks are at the correct temperatureReport type:
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DailyA task:
The decoration of the dishes is beautiful, neatReport type:
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DailyA task:
The design of drinks is beautiful, neatReport type:
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DailyA task:
The institution has a pleasant and comfortable atmosphereReport type:
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DailyA task:
The staff is polite and friendlyReport type:
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DailyA task:
Did you like the food and drinks?Report type:
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DailyA task:
Would you visit this place again?Report type:
Report without materialsExecution frequency:
Daily
