Mystery shopper checklist at the pharmacy

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Mystery shopper checklist at the pharmacy

Mystery shopping checklist at the pharmacy. A checklist for checking a pharmacy by a "mystery shopper". Checklist for assessing the quality of the pharmacy and conducting an audit by categories: cleanliness and order, the appearance of employees and the quality of service. This checklist will facilitate

Items

A task:

The surrounding area is clean

Report type:

Report without materials

Execution frequency:

Daily

A task:

Facade and windows are clean

Report type:

Report without materials

Execution frequency:

Daily

A task:

The sign is clean

Report type:

Report without materials

Execution frequency:

Daily

A task:

The floors and walls are clean

Report type:

Report without materials

Execution frequency:

Daily

A task:

Lighting is correct

Report type:

Report without materials

Execution frequency:

Daily

A task:

The pharmacy has navigation

Report type:

Report without materials

Execution frequency:

Daily

A task:

Shop equipment is clean

Report type:

Report without materials

Execution frequency:

Daily

A task:

All medicines and other goods have price tags

Report type:

Report without materials

Execution frequency:

Daily

A task:

There is order in the trading floor

Report type:

Report without materials

Execution frequency:

Daily

A task:

There is order at the checkout

Report type:

Report without materials

Execution frequency:

Daily

A task:

Dressed in work robes

Report type:

Report without materials

Execution frequency:

Daily

A task:

Bathrobes are clean

Report type:

Report without materials

Execution frequency:

Daily

A task:

Employees wear name badges

Report type:

Report without materials

Execution frequency:

Daily

A task:

Clean, closed footwear of employees

Report type:

Report without materials

Execution frequency:

Daily

A task:

Employees have neat hairstyles and manicures

Report type:

Report without materials

Execution frequency:

Daily

A task:

When you entered the pharmacy, you were greeted

Report type:

Report without materials

Execution frequency:

Daily

A task:

You were told about ongoing promotions, special offers

Report type:

Report without materials

Execution frequency:

Daily

A task:

You named the drug you are interested in, the employee checked its availability and announced the cost

Report type:

Report without materials

Execution frequency:

Daily

A task:

You asked about the side effects of the drug. The employee told you about the side effects of the drug

Report type:

Report without materials

Execution frequency:

Daily

A task:

You asked about contraindications to the use of the drug. The employee voiced contraindications for you

Report type:

Report without materials

Execution frequency:

Daily

A task:

At your request, you were offered a budget alternative

Report type:

Report without materials

Execution frequency:

Daily

A task:

You asked about a prescription drug. A staff member warned you that this drug is only a prescription

Report type:

Report without materials

Execution frequency:

Daily

A task:

You asked about a product with special storage conditions. The employee announced to you the storage conditions of the drug

Report type:

Report without materials

Execution frequency:

Daily

A task:

The employee clarified if you have a discount or social card

Report type:

Report without materials

Execution frequency:

Daily

A task:

You do not have a discount card. The employee offered to issue it, talked about its advantages

Report type:

Report without materials

Execution frequency:

Daily

A task:

An employee offered you items for additional sales

Report type:

Report without materials

Execution frequency:

Daily

A task:

An employee offered you a shopping bag

Report type:

Report without materials

Execution frequency:

Daily

A task:

The employee announced the amount of purchases and clarified with you how the payment will be made

Report type:

Report without materials

Execution frequency:

Daily

A task:

Cash payment. The employee counted the money and announced the amount you handed him

Report type:

Report without materials

Execution frequency:

Daily

A task:

The employee announced the amount of change

Report type:

Report without materials

Execution frequency:

Daily

A task:

The employee gave you a check

Report type:

Report without materials

Execution frequency:

Daily

A task:

The employee said goodbye to you

Report type:

Report without materials

Execution frequency:

Daily

A task:

Throughout the entire time, the employee behaved politely and kindly

Report type:

Report without materials

Execution frequency:

Daily